SCAN. TRACK. RESOLVE.
Capture what needs attention. Follow it through to done.
FlagCue helps location-based teams collect reports from visitors, staff, cleaners, tenants, and contractors – then route, track, and follow them up with clear status and proof.
Built for teams that still lose important follow-ups in WhatsApp, reception notes, or scattered spreadsheets.
Issue #0042
Today, 09:14
Bathroom tap dripping – Room 14
Wi-Fi down – Conference Room B
Issue #0041 · IT
The problem
Small signals become big problems when nobody owns the follow-up.
Issues come in from everywhere – WhatsApp, QR scans, reception, cleaners, guests, tenants, contractors, reviews. Without a clear workflow, they get lost.
Reports get scattered
WhatsApp messages, phone calls, reception notes, and spreadsheets make it impossible to see what is still open.
Ownership is unclear
Teams lose time figuring out who is responsible for each follow-up – and things slip through.
Proof is missing
Managers have no way to confirm whether a reported issue was actually handled or just forgotten.
Patterns stay hidden
Recurring problems are only spotted after repeated complaints, refunds, or bad reviews.
How it works
A simple flow from signal to resolution.
Four steps. Clear ownership at every stage.
Scan or submit
Someone notices something and sends a short report with a description and optional photo – via QR code or direct link.
Route
The report is categorised and assigned to the right person, team, or contractor with clear ownership.
Track
Managers see everything that is new, open, overdue, or waiting – in one place.
Resolve
The task is closed with status, notes, and optional photo proof. Nothing falls through.
Scan or submit
Someone notices something and sends a short report with a description and optional photo – via QR code or direct link.
Route
The report is categorised and assigned to the right person, team, or contractor with clear ownership.
Track
Managers see everything that is new, open, overdue, or waiting – in one place.
Resolve
The task is closed with status, notes, and optional photo proof. Nothing falls through.
Features
Everything needed to stop follow-ups from slipping away.
QR-based reporting
Staff or visitors scan to submit a report in seconds.
Staff & visitor intake
Accept reports from any source – internal or external.
Task assignment
Route every report to the right person or team.
Status tracking
Always know what is new, open, in progress, or resolved.
Photo proof
Attach photos before and after a fix is completed.
Overdue reminders
Get alerted when follow-ups are taking too long.
Recurring issue dashboard
Spot repeated problems before they escalate.
Weekly summary report
A clear digest of what was captured and resolved.
Cleaner-friendly workflow
Simple enough for anyone to use without training.
Manual pilot support
Start lightweight – no complex software rollout needed.
Use cases
Built for any place where small issues need clear follow-up.
Hotels & B&Bs
Capture room, bathroom, heating, cleaning, or guest-facing issues before they become reviews.
Holiday parks & short-stay rentals
Track cabin, gate, facility, and contractor follow-ups across multiple units.
Offices & coworking spaces
Let staff report broken equipment, room issues, or facility problems in seconds.
Gyms & clinics
Keep equipment, facilities, and safety checks on track with clear follow-up.
Cleaning teams
Turn cleaner observations into structured follow-up with photo proof.
Rental buildings & property managers
Route tenant reports to the right contractor and track them to completion.
Early access
Start with a simple pilot before changing your tools.
We help early teams set up a lightweight reporting and follow-up workflow using QR intake, a simple dashboard, and weekly reporting. No heavy implementation. No complex software rollout.
The pilot includes
- QR reporting flow
- Simple task dashboard
- Issue categories
- Assignment workflow
- Photo proof
- Weekly summary
- Setup support
Waitlist
Join the FlagCue waitlist
Get early access, pilot availability, and updates as we build the first version for location-based operations teams.
FAQ